DrDispatch is a transportation management system (TMS) used by trucking carriers and freight brokers to manage load assignments, dispatch operations, and driver communications.
Who Sends These Messages
SMS notifications are sent by DrDispatch on behalf of motor carriers and logistics companies (our customers) to their employed or contracted drivers. Messages are operational in nature and relate directly to the driver’s assigned loads and dispatch activity.
What Drivers Receive
Drivers may receive SMS notifications for the following:
- New load assignments
- Load status updates and changes
- Pickup and delivery reminders
- Dispatcher messages requiring action
- General dispatch communications
How Consent Is Collected
Drivers provide SMS consent during the onboarding process administered by their employer or the motor carrier they work with. Consent is collected and recorded within the DrDispatch platform prior to any messages being sent. Drivers are informed at the time of onboarding that they will receive operational SMS notifications from their dispatcher via DrDispatch.
How to Opt Out
Drivers may opt out of SMS notifications at any time by replying STOP to any message received. No further messages will be sent following an opt-out request. To re-enable notifications, drivers may reply START or contact their dispatcher.
Message Frequency
Message frequency varies based on dispatch activity and load volume. Drivers will only receive messages relevant to their assigned loads and operational status.
Support
For questions about SMS notifications, drivers should contact their dispatcher or motor carrier directly. For technical questions about the DrDispatch platform, contact us at [email protected].
Privacy
DrDispatch does not sell or share driver phone numbers with third parties. View our full privacy policy at https://www.drdispatch.com/privacy-policy/.
