Dr Dispatch

Powerful TMS for Brokers & Carriers. 33 Years Strong. US-Based Support.

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Terms of Service

Terms of Service

DrDispatch LLC
Last updated: February 21, 2026

Please read these Terms of Service carefully before accessing or using the DrDispatch website or platform. By accessing or using any part of our Services, you agree to be bound by this Agreement. If you do not agree to all terms and conditions, you may not access or use our Services.

These Terms apply to https://www.drdispatch.com, the DrDispatch TMS web application at *.drdispatch-app.com, and all associated environments including *.drd-staging.com (collectively, the “Services”). This Agreement is between DrDispatch LLC (“DrDispatch,” “we,” “our,” or “us”) and you, the customer or authorized user (“you” or “Customer”).

1. Definitions

  • “Account” means a registered organization account on the DrDispatch platform.
  • “Authorized Users” means employees, contractors, drivers, or agents of Customer who are permitted by Customer to access the Services under Customer’s Account.
  • “Customer Data” means all data, records, and content submitted to the Services by Customer or its Authorized Users, including load records, carrier data, driver information, and dispatch history.
  • “Services” means the DrDispatch TMS web platform, APIs, and associated tools made available by DrDispatch LLC.
  • “Subscription” means Customer’s paid right to access and use the Services during a Subscription Term.

2. Access and Accounts

2.1 Account Registration. To use the Services, you must register for an Account and provide accurate, complete information. You are responsible for keeping your Account information current.

2.2 Authorized Users. You are responsible for all Authorized Users who access the Services under your Account. You must ensure Authorized Users comply with this Agreement and keep login credentials confidential. Accounts are not transferable.

2.3 Account Security. You are responsible for all activity that occurs under your Account. You must notify us immediately at [email protected] if you suspect unauthorized access.

2.4 One Account Per Organization. Each organization may maintain one Account. You may not resell, sublicense, or provide third-party access to the Services without our prior written consent.

3. Subscriptions and Payment

3.1 Subscription Plans. DrDispatch offers month-to-month and annual subscription plans. Current pricing is available at https://www.drdispatch.com/pricing/. Plan features and pricing are subject to change with reasonable notice.

3.2 Billing. Subscriptions are billed in advance. Month-to-month subscriptions are billed monthly. Annual subscriptions are billed annually. You authorize DrDispatch to charge your payment method on file at each renewal date.

3.3 Renewal. Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.

3.4 Cancellation. You may cancel your subscription at any time through your Account settings or by contacting [email protected]. Cancellation takes effect at the end of the current billing period. You will retain access to the Services through the end of your paid term.

3.5 Refunds. All fees are non-refundable except as required by applicable law or as otherwise agreed in writing by DrDispatch. Partial-month or partial-year refunds are not provided.

3.6 Late Payment. If payment fails, we will notify you and may suspend access to the Services until payment is resolved. Accounts suspended for non-payment for more than 30 days may be terminated.

3.7 Taxes. You are responsible for all applicable taxes associated with your subscription, excluding taxes on DrDispatch’s income.

4. Customer Data

4.1 Ownership. You retain all ownership rights to your Customer Data. This Agreement does not transfer any ownership of Customer Data to DrDispatch.

4.2 License to DrDispatch. You grant DrDispatch a limited license to store, process, and transmit Customer Data solely as necessary to provide the Services and as described in our Privacy Policy.

4.3 Data Privacy. DrDispatch will not sell, share, or disclose Customer Data to third parties except as required to provide the Services, comply with legal obligations, or as described in our Privacy Policy. DrDispatch does not access Customer Data except for the purpose of providing support, maintaining the platform, or as required by law.

4.4 Aggregated Data. DrDispatch may use anonymized, aggregated, non-personally-identifiable data derived from use of the Services for product improvement and analytics purposes. This data will not identify you or your Authorized Users.

4.5 Data Retention After Cancellation. Following cancellation or termination of your Account, DrDispatch will retain your Customer Data for 30 days. During this period you may contact us to request a data export. After 30 days, Customer Data will be permanently deleted from our systems. DrDispatch is not liable for data loss following this retention period.

5. Uptime and Service Availability

5.1 Availability. DrDispatch targets best-effort availability of the Services, with a goal of 99.9% uptime measured monthly, excluding scheduled maintenance. However, DrDispatch does not guarantee uninterrupted or error-free access to the Services.

5.2 Scheduled Maintenance. DrDispatch may perform scheduled maintenance that results in temporary service interruptions. We will endeavor to perform maintenance during off-peak hours and provide advance notice where practicable.

5.3 Third-Party Infrastructure. The Services are hosted on third-party infrastructure including DigitalOcean. DrDispatch is not liable for outages, data loss, or service degradation caused by third-party infrastructure providers.

5.4 No SLA. DrDispatch does not offer a formal Service Level Agreement (SLA) or provide service credits for downtime unless separately agreed to in writing.

6. Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose or in violation of any applicable regulations, including FMCSA regulations
  • Attempt to reverse engineer, decompile, disassemble, or derive source code from the Services
  • Scrape, crawl, or systematically extract data from the Services by automated means
  • Introduce malware, viruses, or other harmful code into the Services
  • Attempt to gain unauthorized access to any part of the Services or other customers’ data
  • Use the Services to transmit spam, unsolicited communications, or fraudulent information
  • Share login credentials with individuals outside your organization
  • Resell or sublicense access to the Services without written consent from DrDispatch

7. SMS Messaging Program

Program Name: DrDispatch TMS SMS Notifications

Description: DrDispatch may send SMS text messages to Authorized Users — including drivers, carriers, and brokers — registered on the platform for load assignments, dispatch notifications, delivery confirmations, and other operational updates.

Message Frequency: Message frequency varies based on account activity and dispatch volume.

Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan. DrDispatch is not responsible for charges imposed by your carrier.

Opt-Out: To stop receiving SMS messages, reply STOP to any message. You will receive a one-time confirmation and no further messages will be sent to that number.

Support: Reply HELP to any message, or contact [email protected] or call 888-689-7188.

8. Intellectual Property

8.1 DrDispatch Ownership. DrDispatch LLC owns all right, title, and interest in the Services, including all software, interfaces, documentation, and underlying technology. Nothing in this Agreement transfers any intellectual property rights to you.

8.2 Feedback. If you provide suggestions or feedback regarding the Services, DrDispatch may use that feedback without restriction or compensation to you.

9. Confidentiality

Each party agrees to keep confidential any non-public information of the other party disclosed in connection with the Services, and to use such information only as necessary to fulfill obligations under this Agreement. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” DRDISPATCH LLC AND ITS SUPPLIERS AND LICENSORS DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. DRDISPATCH DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF HARMFUL COMPONENTS.

11. Limitation of Liability

IN NO EVENT WILL DRDISPATCH LLC, OR ITS SUPPLIERS OR LICENSORS, BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOSS OF DATA, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR YOUR USE OF THE SERVICES, EVEN IF DRDISPATCH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. DRDISPATCH’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE FEES PAID BY YOU TO DRDISPATCH IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless DrDispatch LLC, its officers, directors, employees, contractors, and licensors from and against any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services, your Customer Data, or your violation of this Agreement.

13. Termination

DrDispatch may suspend or terminate your access to the Services at any time for material breach of this Agreement, non-payment, or conduct that threatens the security or integrity of the platform, with notice where practicable. Upon termination, your right to access the Services ceases immediately, subject to the data retention terms in Section 4.5.

14. Governing Law

This Agreement is governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under this Agreement shall be resolved in the courts of Delaware.

15. Changes to These Terms

DrDispatch may update these Terms at any time. Material changes will be communicated by email or prominent notice within the Services at least 14 days before taking effect. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

16. Translation

These Terms of Service were originally written in English (US). In the event of a conflict between a translated version and the English version, the English version will control.

17. Entire Agreement

This Agreement, together with the DrDispatch Privacy Policy, constitutes the entire agreement between you and DrDispatch LLC regarding the Services and supersedes all prior agreements and understandings, whether written or oral, relating to the subject matter herein.

Contact Us

DrDispatch LLC
Phone: 888-689-7188
Sales: [email protected]
Support: [email protected]
Web: https://www.drdispatch.com