Privacy Policy

DrDispatch LLC
Last updated: February 21, 2026

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Please read this Privacy Policy and our Terms of Service carefully before using our website or software services.

This Privacy Policy applies to https://www.drdispatch.com, the DrDispatch TMS web application at *.drdispatch-app.com, and all associated sites and environments including *.drd-staging.com (collectively, the “Services”). It describes the information DrDispatch collects, how we use it, your choices regarding that information, and how we protect it.

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Information We Collect and How We Use It

We collect your name, phone number, company name, company information, and email address when you interact with our website or Services — for example, when you request a demo, submit a contact form, subscribe to updates, or register as a user of the DrDispatch TMS platform.

We generally do not encourage the submission of personal information beyond what we expressly require. Information you disclose publicly (such as blog comments) becomes publicly visible, and you should exercise caution when deciding to share personal details in those contexts.

Our web servers may automatically capture technical information from visitors, including the domain and host from which you access the internet, the referring site from which you entered, pages visited, and time spent on the Site. This information may be used to improve the Site and Services.

DrDispatch TMS — whether self-hosted or cloud-hosted — never collects data from your dispatch records, load data, or operational data to resell or share with any third party.

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SMS Communications

DrDispatch may send SMS text messages to registered users of the DrDispatch TMS platform — including drivers, carriers, and brokers — for the following purposes:

• Load assignments and dispatch notifications
• Delivery confirmations and status updates
• Operational alerts related to your account

Message frequency varies based on platform activity and your account settings.
Message and data rates may apply depending on your mobile carrier plan.

Opt-Out

To stop receiving SMS messages from DrDispatch, reply STOP to any message at any time. You will receive a one-time confirmation and no further messages will be sent to that number.

Help

To request assistance regarding SMS communications, reply HELP to any message or contact us at [email protected] or call 888-689-7188.

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Disclosure of Information

We will not voluntarily share your name, email address, or phone number with any third party, except:

• With third-party service providers we hire to perform services on our behalf (these parties are not authorized to retain or use your personal information for any other purpose)
• To comply with legal requirements, including laws, regulations, warrants, subpoenas, or court orders, or to respond to requests from regulators or law enforcement
• In connection with a corporate sale, merger, reorganization, acquisition, dissolution, or similar event

Aggregate or anonymized visitor data may be shared with analytics providers as described below under Cookies and Web Beacons.

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Your Choices and Access

We want to keep your information accurate. You may correct or update your name, email address, or phone number at any time by contacting us through our contact form or by emailing [email protected].

To opt out of marketing communications or request that we stop using your contact information, please submit a request via our contact form or email us directly.

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Links to Other Websites

We do not endorse and are not responsible for the privacy practices or information practices of any third-party websites that may be linked to or from the Site. If you access any linked third-party website, you should review that site’s privacy policy independently.

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Cookies

A cookie is a small text file placed on your device when you visit our Site. Cookies may be used to customize and enhance your experience. Your name and contact information are not stored in these cookies. We use cookies that collect anonymous traffic data to help us understand how visitors use the Site.

You may configure your browser to block cookies; however, doing so may affect your ability to use certain features of the Site or Services.

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Web Beacons

Web beacons are small bits of code embedded in web pages or emails. They may be used to communicate with cookies, count page visits, and understand usage patterns. Emails we send may include web beacons to determine whether messages have been opened or acted upon. You can limit web beacon data collection by blocking cookies as described above.

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Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Please be aware that no internet transmission is 100% secure, and some email communications to or from the Site may not be encrypted. Please consider this when sending sensitive information to us electronically.

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Children’s Privacy

The Site and Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will take reasonable steps to delete it. If you believe we may have inadvertently received personal information from a child under 13, please contact us at [email protected].

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Changes to This Privacy Policy

We may update this Privacy Policy at any time. We will update the “Last updated” date at the top of this page when changes are made. We encourage you to review this Policy periodically. Continued use of the Site or Services after changes are posted constitutes your acceptance of the updated Policy.

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Contact Us

DrDispatch LLC
Phone: 888-689-7188
Sales: [email protected]
Support: [email protected]
Web: https://www.drdispatch.com